Terms & Conditions

1. Acceptance of Terms

By accessing and using D2E Cleaning Services' website and services, you accept and agree to be bound by these Terms & Conditions.

2. Services

D2E Cleaning Services provides professional cleaning services for domestic and commercial properties in Melbourne and surrounding areas. All services are subject to availability and our standard terms of service.

3. Booking and Payment

Bookings are confirmed upon receipt of payment or as otherwise agreed. Payment terms will be specified at the time of booking. We accept various payment methods including cash, credit card, and bank transfer.

4. Cancellation Policy

Cancellations must be made at least 24 hours in advance to avoid cancellation fees. Same-day cancellations may incur a fee of up to 50% of the service cost.

5. Liability

While we take every care to protect your property, D2E Cleaning Services is not liable for damage to items that are not properly secured or for pre-existing damage. We are fully insured for public liability.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information at the time of booking
• Ensuring safe access to the property
• Securing valuable or fragile items
• Notifying us of any special requirements or concerns

7. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you're not satisfied with our service, please contact us within 24 hours and we will make it right.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.

9. Contact Information

For questions about these Terms & Conditions, please contact:

Email: info@d2ecleaning.com
Phone: 0431 292 971